Payment Terms: 

ISN has many payment options available to choose from, including credit card, which gives you both the benefit of time payment as well as consolidated statements, or open account payment terms. We currently accept Mastercard, Visa, American Express and Discover Cards. See your ISN Sales Representative for open account term options. We also offer COD terms. A 1-1/2% per month (18% APR) service charge will be added to accounts unpaid after the net terms. All accounts must complete a credit application and resale card for our files. All checks returned for insufficient funds are subject to a $25.00 check charge.

Export Payment Terms: 

• Payment methods are offered through wire transfer, US - bank check, letter of credit or credit card. (Mastercard, VIsa and Discover)

Freight Terms: 

• Freight is prepaid for small package shipments greater than $450.00, and single truck shipments greater than $1,000.00 from any ISN warehouse.
• Freight prepaid terms do not apply to special orders, direct shipments or shipments outside of the continental United States.
• All products are F.O.B. shipping point unless otherwise agreed upon or noted.
• Certain additional fees for truck shipments are not covered under the prepaid terms (lift-gate, residential delivery, non-network carriers, etc.). These fees will either be billed at time of order or after delivery.
• ISN offers next day and 2nd day shipping to any US destination and Puerto Rico.
• ISN uses FedEx for cartons/items weighing 70 lbs. or less.
• Requested added service or unapproved carrier fees will be added to all shipments.
• If minimum freight requirements are met, part numbers RLP40604 and REL6600 are NOT subject to $5.00 additional handling fees.
• Products with prepaid freight (part numbers ending in -FPD) are only valid for shipment to the continental US.

Export Freight Terms:

• Freight is prepaid for $500.00 or more F.O.B. U.S Port of Exit. We are also able to quote (C.I.F.) pricing through Burlington Air Express, Emory World Wide and others. ISN offers next day and 2nd day shipping to any US. destination and Puerto Rico. Certain freight intensive items are FOB shipping point (some air compressors, bead blasting cabinets, valve machines, etc.)

Freight Shipments Damage and Loss:

• Please be aware that freight delivery shipments often encounter rough handling resulting in damage or loss. In order to hold the freight companies accountable, the shipment must be thoroughly inspected before signing the delivery document. This includes inspecting for concealed damage.
• Please click here to view our LTL Shipment Receiving Guidelines and instructions for damaged or short shipments.

RETURN GOODS

Rapid Returns Program:

ISN Rapid Returns is your answer to faster repairs, returns, and credits. Thank you in advance, for putting your Rapid Returns number on the outside of your shipping box; unmarked packages may be refused.

New Resalable Returns:

• All returned products must reference a Rapid Returns Authorization Number (RA)
• New and resalable products purchased from ISN within 90 days will not be assessed a restocking fee.
• New and salable products purchased from ISN within one year but after 90 days will be assessed a 15% restocking fee.
• New and salable products purchased from ISN more than one year ago are non-returnable.
• Special order items are non-returnable.
• Products labeled discontinued or closeout are non-returnable.
• Shop worn products, are non-returnable. (Shop worn is defined as products in which original packaging or instruction sheets are either missing, torn, dirty, sun faded or defaced).

Warranty Returns:

• All broken or claimed defective products will be replaced, credited, or repaired, in accordance with the manufacturer’s warranty policy. 
• Products showing abuse, misuse, or alteration, may not be repaired, credited or replaced under warranty. Shipping charges for returned goods are the sole responsibility of the customer. 

Freight Claims:

The receiver must inspect the shipment prior to releasing the carrier. We are not responsible for damaged or lost product.

Freight claims for lost or damaged freight must be filed with the carrier and clearly noted on Bills of Lading when receiving shipments. This is necessary for your protection.

Although the responsibility is with the carrier, please notify us immediately so that we may be of some assistance.

Undisclosed Shortages:

In cases where you have received the proper amount of cartons from the carrier but discover errors or shortages in unpacking, notify us immediately. Claims must be made within 10 days.

• Freight is prepaid for small package shipments greater than $250.00, from any ISN warehouse.
• Freight prepaid terms do not apply to special orders, direct shipments or shipments outside of the continental United States.
• All products are F.O.B. shipping point unless otherwise agreed upon or noted.
• ISN uses Purolator for cartons/items weighing 70 lbs. or less.
• Requested added service or unapproved carrier fees will be added to all shipments.
• Products with prepaid freight (part numbers ending in -FPD) are only valid for shipment to the continental US.

• Please be aware that freight delivery shipments often encounter rough handling resulting in damage or loss. In order to hold the freight companies accountable, the shipment must be thoroughly inspected before signing the delivery document. This includes inspecting for concealed damage.
• Whether the shipment will be received by you, a colleague, a family member or a customer it must be inspected.
• If the receiver of the shipment has a waiver with the LTL carrier for No signature required, this authorization alleviates both ISN and the carrier from any responsibility.
• Damaged shipments must be refused or notated on the delivery document.

The receiver must inspect the shipment prior to releasing the carrier. We are not responsible for damaged or lost product.

Freight claims for lost or damaged freight must be filed with the carrier and clearly noted on Bills of Lading when receiving shipments. This is necessary for your protection.

Although the responsibility is with the carrier, please notify us immediately so that we may be of some assistance.

In cases where you have received the proper amount of cartons from the carrier but discover errors or shortages in unpacking, notify us immediately. Claims must be made within 10 days.

Below are the required terms and conditions to accept a return into our warehouses:

• Original packaging and not opened (in resealable condition)
•  Copy of ISN invoice and/or invoice number reference
•  Shipping cost covered by the customer
• Return number (RGA) issued by ISN
• RGA attached to the return package, please ship the original packaging into a new box so it does not get damaged

Please note that ISN will cover the shipping costs if the return is caused by an error on our end.

Below are the required terms and conditions to accept a return into our warehouses:

• Copy of ISN invoice and/or invoice number in reference
• Shipping cost covered by the customer
• Return number (RGA) issued by ISN & attached to the return package.
• Defective return label requested and attached to the package

If you wish to make a request for a NEW return item: Fill in the form RGA_English.pdf

And send it to the following email address: return@isncanada.ca

For all request of an item under warranty please contact us at return@isncanada.ca or call 1-888-327-0222 #5 

All requests will be investigated before accepting a return and issue an RGA number.

For all return requests, we allow 30 days from the RGA creation to receive the products. If the products are not received within 30 days, the RGA will be cancelled and a new RGA will be required.

All returns without a RGA number will be automatically refused into our warehouses. ISN will make the following decision at its own discretion:

• Return the goods to the customer. If the item is returned, ISN will choose the shipping method and the costs will be covered by the customer.

OR

•   A 15% restocking fee will be applied.   (15% of the return good value)

All returned items will be assessed to determine if a credit is issued. ISN will keep you informed of the decision and if not approved, ISN will return the product to you and shipping charges will apply.

All return credits will be issued at the original invoiced price.

•  Discontinued items
• Product not in storage
• Final sale item
• Special order items
• Orders in Direct ship from the US
•  Items not sold by ISN (from a competitor)
• Product with battery with a date of purchase of more than 1 year
• All products with a purchase date of 2 years and over
• Return without original invoice
• Return without RGA
• Return of an item received more than 30 days after an RGA was issued
• Damaged item
• Damaged packaging
• All promotion orders with « cash back » or « free good »
• Used/ installed/ preregistered item