If you wish to make a request for a NEW return item: Fill in the form RGA_English.pdf
and send it to the following email address: email@example.com
For all request of an item under warranty please contact us at firstname.lastname@example.org or call 1-888-327-0222 # 5
All requests will be investigated before approving a return and issuing an RGA number.
For all return requests, we allow 30 days from the RGA creation to receive the products. If the products are not received within 30 days, the RGA will be cancelled and a new RGA will be required.
All returns without a RGA number will be automatically refused into our warehouses. ISN will make the following decision at its own discretion:
- Return the goods to the customer. If the item is returned, ISN will choose the shipping method and the costs will be covered by the customer.
- A 15% restocking fee will be applied. (15% of the return good value)
All returned items will be assessed to determine if a credit is issued. ISN will keep you informed of the decision and if not approved, ISN will return the product to you and shipping charges will apply.
All return credits will be issued at the original invoiced price.