RETURN GOODS

Rapid Returns Program:

ISN Rapid Returns is your answer to faster repairs, returns, and credits. Thank you in advance, for putting your Rapid Returns number on the outside of your shipping box; unmarked packages may be refused.

New Resalable Returns:

  • All returned products must reference a Rapid Returns Authorization Number (RA)
  • New and resalable products purchased from ISN within 90 days will not be assessed a restocking fee.
  • New and salable products purchased from ISN within one year but after 90 days will be assessed a 15% restocking fee.
  • New and salable products purchased from ISN more than one year ago are non-returnable.
  • Special order items are non-returnable.
  • Products labeled discontinued or closeout are non-returnable.
  • Shop worn products, are non-returnable. (Shop worn is defined as products in which original packaging or instruction sheets are either missing, torn, dirty, sun faded or defaced).

Warranty Returns:

  • All broken or claimed defective products will be replaced, credited, or repaired, in accordance with the manufacturer’s warranty policy. 
  • Products showing abuse, misuse, or alteration, may not be repaired, credited or replaced under warranty. Shipping charges for returned goods are the sole responsibility of the customer. 

Initiate a Return

Fill out one of the forms below to initiate a return

FORM Return RGA_English

FORM Retour RGA_Français

RETURN POLICY

Dear customers,

We want to communicate our return policy to ensure that we manage expectations and offer a great customer experience.

RETURN OF NEW PRODUCTS

Required terms and conditions

·         Original packaging and not open (in resealable condition)

·         Copy of ISN invoice and/or invoice number in reference

·         Shipping cost covered by the customer

·         Return number (RGA) issued by ISN & attached to the return package

Please note that ISN will cover the shipping costs if the return is caused by an error on our end.

RETURN OF DEFECTIVE PRODUCTS

Required terms and conditions

·         Copy of ISN invoice and/or invoice number in reference

·         Shipping cost covered by the customer

·         Return number (RGA) issued by ISN & attached to the return package.

·         Defective return label requested and attached to the package

GUIDELINES

If you wish to make a request for a NEW return item, click on the following link:  FORM Return RGA_English.pdf

And you can fill in the form and send it to the following email address return@isncanada.ca

 

For all request of an item under warranty please contact us at return@isncanada.ca

 

All requests will be investigated before accepting a return and issue an RGA number.

 

For all return requests, we allow 30 days after the RGA is issued to receive the products.

 

All returns without a RGA number will be refused. ISN will make the following decision:

·         Return the goods to the customer. If the item is returned, ISN will choose the shipping method and the costs will be covered by the customer

OR

·         A 15% restocking fee will be applied.   (15% of the returned value)

All returned items are verified and following this verification we will decide if a credit should be issued. ISN will keep you informed of the decision and if it appears to be negative then we will return the product to you and a shipping cost will apply.

All return credits will be issued at the original invoiced price.

UNAUTHORISED RETURNS

·         Discontinued items

·         Replacement items

·         Product not in storage

·         Final sale item

·         Special order item

·         Item not listed at ISN

·         Electric items with Battery Components

·         Return without RGA

·         Return of an item received more than 30 days after an RGA was issued

·         Return without original invoice

·         Damaged item

·         Damaged packaging