If you wish to make a request for a NEW return item, click on the following link: FORM Return RGA_English.pdf
And you can fill in the form and send it to the following email address firstname.lastname@example.org
For all request of an item under warranty please contact us at email@example.com
All requests will be investigated before accepting a return and issue an RGA number.
For all return requests, we allow 30 days after the RGA is issued to receive the products.
All returns without a RGA number will be refused. ISN will make the following decision:
· Return the goods to the customer. If the item is returned, ISN will choose the shipping method and the costs will be covered by the customer
· A 15% restocking fee will be applied. (15% of the returned value)
All returned items are verified and following this verification we will decide if a credit should be issued. ISN will keep you informed of the decision and if it appears to be negative then we will return the product to you and a shipping cost will apply.
All return credits will be issued at the original invoiced price.