RETURN GOODS

Rapid Returns Program:

ISN Rapid Returns is your answer to faster repairs, returns, and credits. Thank you in advance, for putting your Rapid Returns number on the outside of your shipping box; unmarked packages may be refused.

New Resalable Returns:

• All returned products must reference a Rapid Returns Authorization Number (RA)
• New and resalable products purchased from ISN within 90 days will not be assessed a restocking fee.
• New and salable products purchased from ISN within one year but after 90 days will be assessed a 15% restocking fee.
• New and salable products purchased from ISN more than one year ago are non-returnable.
• Special order items are non-returnable.
• Products labeled discontinued or closeout are non-returnable.
• Shop worn products, are non-returnable. (Shop worn is defined as products in which original packaging or instruction sheets are either missing, torn, dirty, sun faded or defaced).

Warranty Returns:

• All broken or claimed defective products will be replaced, credited, or repaired, in accordance with the manufacturer’s warranty policy. 
• Products showing abuse, misuse, or alteration, may not be repaired, credited or replaced under warranty. Shipping charges for returned goods are the sole responsibility of the customer. 

Initiate a Return

Fill out one of the forms below to initiate a return

Dear customers,

We want to communicate our return policy to ensure that we manage expectations and offer a great customer experience.

Cliquez ici pour le politique de retour en français

Required terms and conditions

·         Original packaging and not open (in resealable condition)

·         Copy of ISN invoice and/or invoice number in reference

·         Shipping cost covered by the customer

·         Return number (RGA) issued by ISN & attached to the return package

Please note that ISN will cover the shipping costs if the return is caused by an error on our end.

Required terms and conditions

·         Copy of ISN invoice and/or invoice number in reference

·         Shipping cost covered by the customer

·         Return number (RGA) issued by ISN & attached to the return package.

·         Defective return label requested and attached to the package

If you wish to make a request for a NEW return item, click on the following link:  FORM Return RGA_English.pdf

And you can fill in the form and send it to the following email address return@isncanada.ca

For all request of an item under warranty please contact us at return@isncanada.ca

All requests will be investigated before accepting a return and issue an RGA number.

For all return requests, we allow 30 days after the RGA is issued to receive the products.

All returns without a RGA number will be refused. ISN will make the following decision:

·         Return the goods to the customer. If the item is returned, ISN will choose the shipping method and the costs will be covered by the customer

OR

·         A 15% restocking fee will be applied.   (15% of the returned value)

All returned items are verified and following this verification we will decide if a credit should be issued. ISN will keep you informed of the decision and if it appears to be negative then we will return the product to you and a shipping cost will apply.

All return credits will be issued at the original invoiced price.

·         Discontinued items

·         Replacement items

·         Product not in storage

·         Final sale item

·         Special order item

·         Item not listed at ISN

·         Electric items with Battery Components

·         Return without RGA

·         Return of an item received more than 30 days after an RGA was issued

·         Return without original invoice

·         Damaged item

·         Damaged packaging